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Generali Global Assistance NA review

Updated September 28, 2026 · SumCue Editorial Team · Facts checked September 26, 2026

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Our verdict

Generali Global Assistance NA suits older travellers taking a single trip policy, and its standard plan sets a cover limit of $50,000 per person. It is an insurer admitted or licensed in every US state, with premiums settled in a single payment when the policy starts.

Key facts

Best for
Older US travellers buying a single trip policy from the insurer itself.
Insurance types
Travel↗
Provider type
Insurer↗
Monthly payments
No↗
Cover limit
$50,000 per person↗
Claims channels
Online eClaims portal, Phone, Email↗
Legal entity
Customized Services Administrators, Inc. (CSA)↗
Headquarters
United States↗
Founded
1997↗
Support channels
Email, Chat, Phone, Help-centre↗
Audience
Seniors
Official website
generalitravelinsurance.com

Facts checked September 26, 2026, 5 sources

Apps and profiles

Elsewhere
bbb.orgconsumeraffairs.com

Pros and cons

Pros

  • It is an insurer, so the cover is underwritten rather than passed through a broker.
  • The standard plan carries a cover limit of $50,000 per person.
  • Plans are aimed at seniors, and claims run through online eClaims portal, phone and email.

Cons

  • Health, home and life cover are not among its travel insurance types.
  • Cover stops at $50,000 per person on the standard plan, a ceiling rather than an open sum.
Generali Global Assistance NA

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Scored 8.8 / 10 by SumCue.

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Who it suits

  • Retired and older travellers in the US taking a single trip policy.
  • Anyone who prefers to settle the premium in one payment.
  • Buyers who want the policy written by the insurer, with licences on record in the US.

Who should look elsewhere

  • bunq offers monthly payments, while Generali Global Assistance NA does not.
  • bunq Spain also offers monthly payments, so it suits anyone spreading the cost of cover.
  • Linxea sells life insurance, a different line from the travel cover here.

Deposit protection

Cover is written by an insurer rather than arranged through a broker, so Generali Global Assistance NA carries the risk itself. It is admitted or licensed to do business in all states and the District of Columbia under NAIC # 11231, and its California licence is CA Lic. No. 821931.

The company behind it

The policy is issued by Customized Services Administrators, Inc. (CSA), a company headquartered in the US that has traded since 1997. Help runs on email, chat and phone, so questions can go by phone, in a live chat, by email or straight to the help centre. Its record sits with NAIC # 11231 and CA Lic. No. 821931.

How Generali Global Assistance NA compares

Where Generali Global Assistance NA is available

Available
United States
Licence in United States
NAIC / state insurance regulators (admitted or licensed to do business in all states and the District of Columbia) (NAIC # 11231), checked September 26, 2026
Licence in United States
California Department of Insurance (CA Lic. No. 821931), checked September 26, 2026

Countries from the brand (Source, checked September 26, 2026)

Frequently asked questions

Is Generali Global Assistance NA an insurer or a broker?+

It is an insurer, not a comparison desk or a broker, so the cover, the terms and any payout all come from the same company. The policy is issued by Customized Services Administrators, Inc. (CSA), which is headquartered in the US and has traded since 1997.

How much does the policy pay out?+

The standard plan sets a cover limit of $50,000 per person. That figure is the ceiling for a claim rather than an open sum, so anyone expecting costly medical treatment abroad should read the schedule before buying and keep the receipts.

Can the premium be paid in instalments?+

Monthly payments: no, so the premium is settled when the policy starts. bunq and bunq Spain both offer monthly payments, which is the point to weigh if spreading the cost matters more than having cover in place before departure.

Who is this cover aimed at?+

The plans are aimed at seniors, and the listed insurance types are travel. That makes this a natural fit for older travellers and a poor match for anyone shopping for health, home or life cover, where the life policies at Linxea sit closer to the need.

Who regulates the insurer?+

It is admitted or licensed to do business in all states and the District of Columbia, listed as NAIC # 11231, and its California licence is CA Lic. No. 821931. The policy is therefore written by a US insurer with a named regulator behind it, so a complaint has somewhere to go.

How do I make a claim?+

Claims can be filed through online eClaims portal, phone and email, so a delayed bag, a medical cost or a cancelled trip can be reported as it happens. Keeping the policy reference with the receipts makes a straightforward file rather than a long exchange of emails.

What help is there if something goes wrong mid trip?+

Help runs on email, chat and phone. A call suits a problem happening now, chat suits a question away from home, and the help centre suits the details you can look up later. Email works for anything that needs a written trail.

How do premiums compare with other travel cover on the site?+

Travel insurance premiums across the site sit at €7.93 for the typical listing, with the lowest at €0 and the highest at €3,431.08. Trip length, destination and cover level move that figure further than the brand does.

Sources

Compiled from 6 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: Premium from.

Generali Global Assistance NA

Generali Global Assistance NA

Older US travellers buying a single trip policy from the insurer itself.

8.8/10See alternatives