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Frank Pet Insurance review

Updated September 29, 2026 · SumCue Editorial Team · Facts checked September 28, 2026

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Our verdict

Frank Pet Insurance suits pet owners in Britain who want focused cover with monthly payments and online claims. Cover runs £1,000-£5,000 per condition per policy year with excess £99, while support spans email, phone and help centre for everyday queries and help.

Key facts

Best for
Pet owners seeking monthly pet cover with defined per condition limits
Insurance types
Pet↗
Provider type
Mga↗
Monthly payments
Yes↗
Excess from
£99↗
Cover limit
£1,000-£5,000 per condition per policy year↗
Claims channels
Online↗
Age range
Over 4 weeks↗
Legal entity
Trusted Insurance Services Ltd↗
Headquarters
United Kingdom↗
Support channels
Email, Phone, Help-centre↗
Pricing model
Monthly
Official website
frankpetinsurance.co.uk

Facts checked September 28, 2026, 5 sources

Apps and profiles

Elsewhere
Trustpilot

Pros and cons

Pros

  • Focused pet cover at £1,000-£5,000 per condition per policy year for each condition per policy year
  • Monthly billing through monthly for spreading premium costs
  • Support across email, phone and help centre with claims via online

Cons

  • Claims run on online only, limiting choice for pet owners wanting wider claim routes
  • Excess starts at £99, adding upfront cost to each accepted claim

Ready to try Frank Pet Insurance?

Scored 8.6 / 10 by SumCue.

See alternatives

Who it suits

  • Pet owners wanting dedicated pet cover rather than health cover from Oney Préstamos
  • Households wanting monthly pet cover rather than life cover from Linxea

Who should look elsewhere

  • Households wanting broad multi line cover across auto, home and travel from die Bayerische

Deposit protection

Frank Pet Insurance operates as mga rather than as a balance sheet insurer, so underwriting sits with partner insurers behind the brand. It lists authorisation under licence 831252 from the Financial Conduct Authority in Britain, which sets conduct and complaints standards for distribution. Check policy documents to see the underwriter behind each plan and how claims and complaints are handled.

How Frank Pet Insurance compares

Where Frank Pet Insurance is available

Available
United Kingdom
Licence in United Kingdom
Financial Conduct Authority (831252), checked September 28, 2026

Countries from the brand (Source, checked September 28, 2026)

Frequently asked questions

What does Frank Pet Insurance cover?+

Frank Pet Insurance provides pet cover with limits of £1,000-£5,000 per condition per policy year. The structure suits vet costs linked to a named condition within a policy year, subject to terms and exclusions. Review the wording for how conditions are defined and how ongoing care is treated.

What excess applies to a claim?+

Excess starts at £99 for pet claims. The excess applies alongside the per condition yearly limit of £1,000-£5,000 per condition per policy year. Check whether the excess applies per condition or per policy year and how it interacts with vet fee shortfalls.

Which pets can be insured?+

Cover is available for pets aged Over 4 weeks, which helps owners of young animals plan early. Eligibility remains subject to policy terms around species, health and residence. Check the questions asked during quote for any further limits on acceptance.

How are claims made?+

Claims are handled through online, so documents and updates go through the online route. The approach suits owners comfortable managing claims by upload and message. Check expected timelines and what evidence the vet needs to supply.

Can premiums be paid monthly?+

Premiums use monthly billing, allowing costs to be spread across the year rather than paid in full upfront. Monthly payments help with budgeting around other household costs. Check how cancellation, missed payments and renewal prices are handled.

How can customers get help?+

Support is available through email, phone and help centre for quotes, policy changes and claims queries. The mix covers calls, written contact and self help guides. Check opening hours and which route the provider prefers for urgent vet cost questions.

Who regulates Frank Pet Insurance?+

The service operates as mga under licence 831252 from the Financial Conduct Authority. That framework sets standards for sale, disclosure and complaints handling. Check policy documents for the underwriter and the complaints route.

Sources

Compiled from 5 source pages, checked September 28, 2026. We did not open an account.

Not confirmed yet: Premium from.

Frank Pet Insurance

Pet owners seeking monthly pet cover with defined per condition limits

8.6/10See alternatives