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Hex Trust review

Updated September 28, 2026 · SumCue Editorial Team · Facts checked September 26, 2026

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Our verdict

Hex Trust suits holders who want an institution to look after the keys rather than run their own hardware. Custody is custodial and the wallet is software, with signing hardware described as Securosys Primus X200 HSM (FIPS 140-3 Level 3). The trade-off is that accounts of this kind carry a taker fee around 0.25%.

Key facts

Best for
Holders who want regulated custody and low trading fees without running their own keys
Wallet type
Software↗
Custody
Custodial↗
Secure element
Securosys Primus X200 HSM (FIPS 140-3 Level 3)↗
Legal entity
HT Markets (SVG) Limited↗
Headquarters
Hong Kong↗
Founded
2018↗
Support channels
Email, Help-centre↗
Features
Custodial
Official website
hextrust.com

Facts checked September 26, 2026, 5 sources

Apps and profiles

Elsewhere
LinkedInXyoutube.comt.me

Pros and cons

Pros

  • Keys sit in Securosys Primus X200 HSM (FIPS 140-3 Level 3) rather than on a personal device
  • Custody is custodial, so the account holds the assets for you
  • Licensed in three jurisdictions, covering HK among them
  • A help centre sits alongside email and help centre for account questions

Cons

  • Custody is custodial, so assets depend on the provider continuing to hold them
  • Trading costs more than a self-custody wallet priced at €0, with fees near 0.25%
  • Contact runs on email and help centre, with no phone line listed
Hex Trust

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Scored 8.5 / 10 by SumCue.

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Who it suits

  • Long-term holders who would rather not manage a recovery phrase themselves
  • Anyone who puts a named licence above open source software
  • Readers who value a low taker fee for regular trading on a custodial wallet

Who should look elsewhere

  • Trezor, where a hardware device puts the keys in your own hands
  • VaultLeap, a mobile wallet built for a different custody setup
  • eToro, a mobile wallet aimed at trading rather than custody

Safety of your money

Custody is custodial, so the account holds the assets and the holder holds a claim on them. That arrangement suits people who do not want the responsibility of a recovery phrase, and it moves key handling to the provider. The wallet itself is software, and signing runs on Securosys Primus X200 HSM (FIPS 140-3 Level 3), so the private side of the setup is not sitting on the holder's own device.

Who runs it

The business runs under HT Markets (SVG) Limited, founded in 2018 and headquartered in Hong Kong. It holds licences in three jurisdictions, covering HK among them, which is the part that matters most for a custodial wallet. Support for day to day questions runs on email and help centre, so account and withdrawal issues are handled in writing rather than by phone.

How Hex Trust compares

Where Hex Trust is available

Licence in Singapore
Monetary Authority of Singapore, checked September 26, 2026
Licence in United Arab Emirates
Virtual Assets Regulatory Authority (VARA), checked September 26, 2026
Licence in Hong Kong
Trust Ordinance / Trust or Company Service Provider (TCSP) license, checked September 26, 2026

Frequently asked questions

Is Hex Trust custodial or self-custody?+

Custody is custodial, so the provider holds the assets on the account and the holder holds a claim on them. That is the opposite of self-custody, where the private key stays with the owner. The trade-off is convenience and support against control.

What do I pay to trade on Hex Trust?+

Accounts of this kind typically run at 0.25% for taker fees, with lower quartile accounts at 0.1%. That cost sits on top of a wallet that costs nothing to open, at €0. Frequent traders will feel it more than long-term holders.

How is the crypto protected?+

The wallet is software, and the secure element behind it is Securosys Primus X200 HSM (FIPS 140-3 Level 3). Private key operations therefore sit in certified hardware rather than on a personal computer. Hardware in the loop is the part that reduces exposure to a compromised device.

Is Hex Trust regulated?+

Licences are listed in three jurisdictions, with the HK licence held under HT Markets (SVG) Limited. Being a custodial wallet, the assets sit with the provider, so a licence matters more here than it would for a self-custody wallet. Licence terms cover the firm rather than individual balances.

Who is this wallet for?+

The setup suits people who want a regulated firm to handle keys and want a low fee for trading, with taker fees near 0.25% in this category. It suits those who read custodial as a reasonable price for not holding a recovery phrase. It does not suit anyone set on keeping keys off a provider's servers.

How do I get help if something goes wrong?+

Support runs on email and help centre, so questions are handled by email and a help centre. There is no phone channel listed. Anyone worried about a stuck withdrawal should expect written replies rather than live conversation.

Sources

  • hextrust.com checked September 26, 2026

    Backs: Founded

    “2018 Founding Date”

  • hextrust.com/company/about-us checked September 26, 2026

    Backs: Headquarters

    “Global Operating Hubs: Hong Kong SAR, Dubai, UAE”

  • hextrust.com/hex-safe checked September 26, 2026

    Backs: Custody, Features, Secure element, Wallet type

    “All interactions with dApps are routed through WalletConnect using private keys that remain securely stored by Hex Trust.”

  • hextrust.com/legal-privacy checked September 26, 2026

    Backs: Legal entity

    “This Master Agreement is made between HT MARKETS (SVG) LIMITED, a company incorporated under the laws of Saint Vincent and the Grenadines having company number 26756”

  • hextrust.com/trust-center checked September 26, 2026

    Backs: Support channels, Licences

    “To request security reports or for any security-related questions, contact our Information Security team.”

Compiled from 5 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: Price, Coins supported.

Hex Trust

Hex Trust

Holders who want regulated custody and low trading fees without running their own keys

8.5/10See alternatives