BitGo review
Updated September 28, 2026 · SumCue Editorial Team · Facts checked September 26, 2026
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Our verdict
BitGo is a US software wallet from BitGo, Inc., working since 2013 and holding assets both custodially and under self-custody, which suits holders who want their own keys without handling security alone. A typical listing in the ranking covers 65 coins.
Key facts
- Best for
- Self-custody and qualified custody under the same US software wallet.
- Wallet type
- Software↗
- Custody
- Custodial↗
- Legal entity
- BitGo, Inc.↗
- Headquarters
- United States↗
- Founded
- 2013↗
- Support channels
- Email↗
- Features
- Self-custody, Custodial
- Official website
- bitgo.com
Facts checked September 26, 2026, 3 sources
Pros and cons
Pros
- Offers self-custody and custodial holding side by side, so the same brand covers coins you control and coins a qualified custodian holds: self custody and custodial
- Broad coverage, with a typical wallet in the ranking listing 65 coins and supporting 50
- Software rather than hardware: software, against a typical price across the ranking of €0 and nothing to buy
- Regulated in the US by the Office of the Comptroller of the Currency (OCC), the licence named for the brand
Cons
- Help runs on email only, so there is no phone line or live chat when a transfer goes wrong
- The custodial side, listed as custodial, means the keys sit with a third party on those balances
- Across the wider comparison, retail losses run at 70.15% in the typical case, so this is a risk holding rather than savings
Who it suits
- Holders who want self-custody and a qualified custodian from the same US provider, where Trezor covers the hardware side alone
- Readers weighing a software wallet against the mobile apps at eToro and VaultLeap
- People holding a long coin list, since coverage in the group reaches 392 coins at the top end
Who should look elsewhere
- Anyone after hardware storage, since Trezor is a hardware wallet and BitGo is software
- People who need chat or phone help rather than email, and who would suit the mobile apps from eToro or VaultLeap
How BitGo compares
9.1 vs 9.1
9.1 vs 9.4
9.1 vs 9.4
9.1 vs 8.5
9.1 vs 9.4
9.1 vs 8.7
9.1 vs 9.2Its mobile wallet suits readers who want their crypto inside a phone app that also handles trading.
9.1 vs 8.7
9.1 vs 9.3
9.1 vs 9.0
9.1 vs 9.5
9.1 vs 9.0A hardware wallet, the pick for readers who want the keys on a device rather than across a custodial platform such as BitGo's custodial
9.1 vs 8.6
9.1 vs 8.5
9.1 vs 8.3
9.1 vs 9.6
9.1 vs 9.5
9.1 vs 9.4
9.1 vs 9.4
9.1 vs 9.3
9.1 vs 9.3
9.1 vs 9.3
9.1 vs 9.3
9.1 vs 9.3
9.1 vs 9.3
9.1 vs 9.2
9.1 vs 9.2
9.1 vs 9.0
9.1 vs 9.0
9.1 vs 9.0
9.1 vs 9.0
9.1 vs 8.9
9.1 vs 8.8
9.1 vs 8.7
9.1 vs 8.6
9.1 vs 8.5
9.1 vs 8.4- 9.1 vs 8.0
Where BitGo is available
- Available
- United States
- Licence in United States
- Office of the Comptroller of the Currency (OCC), checked September 26, 2026
Countries from the brand (Source, checked September 26, 2026)
Frequently asked questions
Who runs BitGo and how long has it been going?+
BitGo trades as BitGo, Inc. and is based in the US, with a founding year of 2013. The wallet sits inside a US business rather than a retail brokerage, so the company behind the software is the same company behind the custodial side.
Is BitGo custodial or self-custody?+
Both. The qualified custody product is listed as custodial, while the wider platform covers self custody and custodial. That means some balances are held for you and others sit under keys you control, so the answer depends on which product you open.
How many coins can I hold in a BitGo wallet?+
A typical wallet in the ranking lists 65 coins, with a low end of 1 and a high end of 8,000,000. Worth reading the coin list before opening an account, since coverage varies widely in this group.
Is BitGo regulated?+
In the US, BitGo is licensed by the Office of the Comptroller of the Currency (OCC). The licence belongs to the US business, so readers in the UK and Europe deal with a foreign provider rather than a domestic one, and UK rules are the ones to check.
What do I need to run a BitGo wallet?+
BitGo is a software wallet, so there is no device to buy and no hardware box to set up. The typical price across ranked wallets is €0, which puts the cost of entry at nothing for most of the field.
How do I get help from BitGo?+
Support runs on email, so questions go by email rather than by phone or live chat. Across the ranking, 87.8% of wallets pair support with a help centre and 20% offer phone lines, which the channel list here does not.
How risky is holding crypto in a wallet?+
Losses are common across the wider comparison: the typical retail loss rate is 70.15%, with 65.75% at the lower end of the range. Wallet choice changes how the coins are held, not whether the market can fall.
Do custodians in this ranking show proof of reserves?+
Most do. 76.2% of ranked wallets publish it, against 23.8% that do not. A published reserve check lets you see whether a custodian says it holds the coins it claims, and it matters most for the custodial side of a platform.
Sources
- bitgo.com checked September 26, 2026
Backs: Features, Founded, Headquarters, Support channels
“Deploy self-custody and regulated custody, hot and cold, independently or together”
- bitgo.com/entities/bitgo-inc checked September 26, 2026
Backs: Legal entity, Wallet type
“BitGo, Inc. offers the following products and services”
- bitgo.com/products/qualified-custody checked September 26, 2026
Backs: Custody, Licences
“Custodial wallets at BitGo are structured to keep client assets segregated from corporate balance sheets.”
Compiled from 3 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Price, Coins supported.